Refund and Returns Policy

Effective Date: 24/02/2024

At Latson India (https://latsonindia.com), we value customer satisfaction and strive to provide high-quality products. If you are not satisfied with your purchase, our Refund and Return Policy outlines the process for returns, replacements, and refunds.

1. Eligibility for Returns

You may request a return if:

• The product is damaged, defective, or incorrect upon delivery.
• The product is unused, in its original packaging, and includes all accessories.
• The return request is made within 15 days of delivery.

Note: We do not accept returns for items that have been used, damaged by the customer, or without original packaging.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at sales@latsonindian@gmail.com or call us at +91 89309 55109 with your order details, reason for return, and supporting images (if applicable).
2. Approval & Pickup: Once approved, we will arrange for a return pickup or ask you to send the item to our return address.
3. Inspection & Confirmation: After receiving the product, we will inspect it. If it meets our return conditions, we will process a replacement or refund.

3. Refund Policy

• Refund Method: Refunds will be issued to the original payment method or as store credit, depending on your preference.
• Processing Time: Refunds are processed within 15 days after approval. The actual time for the amount to reflect depends on your bank/payment provider.
• Non-Refundable Items: Certain items, such as perishable goods, customized products, or clearance sale items, are not eligible for refunds.

4. Replacement & Exchange

• If you receive a defective or incorrect product, we offer a free replacement.
• Exchanges are subject to product availability. If the requested item is unavailable, we will offer a refund or alternative product.

5. Cancellations

• Orders can be canceled before they are shipped. Once dispatched, cancellations are not possible.
• To request a cancellation, contact us as soon as possible.

6. Contact Us

For any return or refund-related inquiries, please reach out to us:

📧 Email: sales@latsonindian@gmail.com
📞 Phone: +91 89309 55109
📍 Address: 1888/31, Mayur Vihar, Gali No. 6, Gohana Road, Sonipat, Haryana – 131001

questions related to refunds and returns.